> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gominimal.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Freshdesk

> Connect Freshdesk to Minimal AI

Connecting Freshdesk lets your AI agents read and reply to tickets directly in your Freshdesk helpdesk.

## What you'll need

* **Subdomain** — your organisation subdomain, the `{subdomain}` in `https://{subdomain}.freshdesk.com`.
* **API key** — the personal API key from your Freshdesk profile.

## Find your Freshdesk API key

<Info>
  Use the API key of an **administrator** so agents can read and update all tickets. API access is not available on the free (Sprout) plan, and the key only appears once your agent profile is verified.
</Info>

<Steps>
  <Step title="Open your profile settings">
    Log in to Freshdesk, click your **profile picture** in the top-right corner, and select **Profile settings**.
  </Step>

  <Step title="Reveal your API key">
    In the right-hand pane, click **View API key** and complete the CAPTCHA. Copy the key that appears.
  </Step>
</Steps>

## Connect in Minimal AI

Go to [Dashboard > Integrations](https://gominimal.ai/dashboard/integrations), click **Add an integration > Freshdesk**, and fill in your subdomain and API key.

<Warning>
  Resetting your API key in Freshdesk disconnects every app using it. Keep the key secret and only paste it into Minimal AI.
</Warning>