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Agents

Learn how to set up and customize your Minimal AI Agents.

What are Minimal Agents?

AI Agents are your virtual colleagues that connect your customer support channels with Minimal's AI capabilities. They allow you to customize how the AI responds to customer inquiries by connecting channels, bases, tone-of-voice settings, rules, and language preferences.

Key components of Agents:

  • Connect channels imported from your ticketing system
  • Integrate bases from the training center (containing protocols)
  • Configure website connections for context
  • Set tone-of-voice preferences
  • Establish rules for agent behavior
  • Configure language settings

Once activated, agents become immediately operational in your ticketing system, allowing Minimal to start assisting with customer inquiries right away:

Example of a Minimal Agent configuration

Agent Configuration Flexibility

You can create specialized agents for specific channels or build multi-channel agents depending on your needs:

  • Create dedicated agents for email, chat, or social media support
  • Configure a single agent to handle multiple channels
  • Add new channels to existing agents as your business grows
  • Activate or deactivate agents instantly as needed

Understanding Agent Priorities

It's important to understand how agents prioritize information when generating responses:

  • Always considered: Tone-of-voice and rules are applied to every response
  • Contextually considered: Protocols from bases are only used when deemed relevant to the inquiry

This prioritization ensures that your agents maintain consistent behavior while accessing specialized knowledge only when needed.

Best Practices

To maximize the effectiveness of your Minimal Agents:

  • Connect agents to well-structured bases with comprehensive protocols
  • Define clear rules that match your customer service policies
  • Set a tone-of-voice that aligns with your brand identity
  • Regularly review agent performance and adjust configurations as needed
  • Start with specific channel agents before expanding to multi-channel configurations

FAQ

How quickly do agent changes take effect?

When activated, agents are immediately operational in your ticketing system.

If you have any questions or need further assistance with configuring your Minimal Agents, please don't hesitate to reach out!