Our product is evolving quickly, so this documentation is a work in progress. For questions, ask the AI Manager in your dashboard.
What is Minimal AI?
Minimal AI lets you set up AI customer support agents that resolve tickets in your helpdesk just like a human would. You connect your systems, train the agents on your business processes, and they handle conversations across your channels — from your helpdesk to your storefront. Getting the most out of Minimal comes down to three things:1
Connect your systems
Link your helpdesk, store, and other tools so agents have the context and abilities they need. See Integrations.
2
Create and configure an agent
Set your agent’s channels, stores, tone of voice, and rules. See AI Agents.
3
Train it on your processes
Write protocols so the agent follows your business processes. See Protocols.
Explore the docs
Quickstart
Go from zero to a working agent in a few steps.
Integrations
Connect your helpdesk, store, website, and custom systems.
AI Agents
Configure how your agents reply and behave.
Agentic Storefront
Add the AI shopping assistant to your webstore.
Protocols
Teach agents your business processes.
Actions
Let agents take action in your systems.