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Connecting Freshdesk lets your AI agents read and reply to tickets directly in your Freshdesk helpdesk.

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What you’ll need

  • Subdomain — your organisation subdomain, the {subdomain} in https://{subdomain}.freshdesk.com.
  • API key — the personal API key from your Freshdesk profile.

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Find your Freshdesk API key

Use the API key of an administrator so agents can read and update all tickets. API access is not available on the free (Sprout) plan, and the key only appears once your agent profile is verified.
1

Open your profile settings

Log in to Freshdesk, click your profile picture in the top-right corner, and select Profile settings.
2

Reveal your API key

In the right-hand pane, click View API key and complete the CAPTCHA. Copy the key that appears.

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Connect in Minimal AI

Go to Dashboard > Integrations, click Add an integration > Freshdesk, and fill in your subdomain and API key.
Resetting your API key in Freshdesk disconnects every app using it. Keep the key secret and only paste it into Minimal AI.